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FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions regarding our business cooperation, logistics, and branding services.
PARTNERSHIP & COOPERATION
1How can I become an authorized distributor or partner?
To start our cooperation, please fill out the contact form in the "Become our Partner" section or email us at office@marvo-tech.com. Our sales team will review your company profile and contact you with the appropriate terms and conditions within 48 hours.
2What are the minimum order quantities (MOQ)?
MOQs vary depending on the business model. For our proprietary brands (MARVO, MONKA), we offer flexible quantities. For OEM/ODM projects and specific licensing agreements (e.g., AOC), MOQs are determined based on production requirements and regional exclusivity.
3Do you offer exclusive distribution rights?
Yes, exclusivity is possible depending on the market potential, committed annual volumes, and the specific brand (proprietary or licensed). Such agreements are negotiated individually for each region.
4Do you provide price protection or rebates for long-term partners?
Yes, we value long-term loyalty. For our strategic partners, we offer structured rebate programs and price protection policies based on quarterly performance and volume commitments. This ensures your business remains competitive even during market fluctuations.
5Can we visit your manufacturing facilities and showrooms in Shenzhen?
We highly encourage our partners to visit us. You are welcome to tour our production lines, R&D departments, and visit our showroom to experience our full product portfolio firsthand. Please contact your account manager to schedule an official business visit and factory audit.
6Does MARVO support partners in participating in local tenders or large retail projects?
Absolutely. We provide full documentation, technical authorization letters, and competitive project pricing to support our partners in large-scale B2B tenders and government or retail contracts. Our team can also assist in preparing technical compliance sheets required for such bids.
OEM/ODM & LICENSING
1Can we order products under our own brand (Private Label)?
Absolutely. MARVO Business Group specializes in large-scale OEM/ODM production. We provide end-to-end services from design and engineering in Shenzhen to final quality control and certification.
2Which licensed brands are available for my region?
Availability for brands like AOC, Philips, or HP depends on existing regional licensing agreements. Please contact your dedicated account manager to receive a list of available brands for your specific market.
3Can we request custom modifications to existing product designs (ODM)?
Yes. Beyond standard OEM production, we offer comprehensive ODM services. Our R&D team in Shenzhen can modify industrial designs, adjust technical specifications, or develop entirely new molds to meet your specific market needs and brand positioning.
4How do you protect Intellectual Property (IP) during the development process?
We take IP protection very seriously. MARVO Business Group follows strict non-disclosure protocols and legal frameworks to ensure that your proprietary designs, logos, and technical innovations remain confidential and exclusive throughout the entire manufacturing cycle.
5What is the typical lead time for a new OEM project from concept to mass production?
For standard OEM orders with existing molds, lead time is typically 30–45 days. For complex ODM projects involving new tooling and certifications, the process usually takes 90–120 days. A detailed project timeline is always provided and agreed upon during the initial planning phase.
LOGISTICS & SERVICE
1What are your shipping terms (Incoterms)?
We primarily work on FOB (Shenzhen) or FCA terms. However, for our strategic partners in Europe and South America, we can negotiate other Incoterms (like DDP or DAP) through our regional logistics hubs.
2How do you handle warranty and RMA (Return Merchandise Authorization)?
We provide a standard warranty on all products. For B2B partners, we usually offer a percentage of "spare units" (FOC - Free of Charge) with each shipment or a credit note for proven defective items to ensure smooth local service.
3Can MARVO handle custom labeling and barcoding according to our retail requirements?
Yes, we provide full Value-Added Services (VAS). We can apply specific EAN/UPC barcodes, retailer-specific price tags, or additional regional warning labels during the packaging process in our factory. This ensures that the products arrive at your warehouse ready for immediate retail distribution.
COMPLIANCE & QUALITY CONTROL
1Do your products comply with international standards (CE, RoHS, FCC)?
Yes, all products manufactured by MARVO Business Group undergo rigorous testing and meet essential international standards, including CE, RoHS, and FCC. We provide full documentation and certificates of conformity upon request for each shipment.
2How does MARVO ensure product quality?
We have a multi-stage Quality Control (QC) process at our Shenzhen facilities, including raw material inspection, in-line production monitoring, and final pre-shipment inspections. We follow ISO-certified management protocols to maintain consistency across all brands.
3Are your products tested for basic market safety requirements?
Yes, we ensure that our products meet the essential safety and environmental requirements (such as CE and RoHS) necessary for distribution in international markets. We work closely with our production teams to maintain these fundamental standards across our entire product range.
4Can I request a pre-shipment inspection for my order?
Absolutely. We maintain an internal quality control process, but we also fully support third-party inspections. If you wish to appoint an external agency to inspect your goods before they leave our warehouse, we will provide full cooperation to ensure everything meets your expectations.
TECHNICAL SUPPORT & DOWNLOADS
1Where can I download the latest drivers, software, or product manuals?
All technical resources, including the latest drivers, firmware updates, software for programmable peripherals, and multi-language user manuals, are available in our dedicated Support Center. You can search for assets by product model or brand name. If you require a specific Declaration of Conformity (CE/RoHS) for a commercial shipment, please contact your account manager directly.
2What should I do if a product requires a firmware update?
ll critical firmware updates are posted on our official support page along with step-by-step installation instructions. We recommend checking the "Software & Firmware" tab regularly to ensure your devices maintain peak performance and compatibility with the latest operating systems.
3Do you provide technical training or product presentations for our sales staff?
Yes. For our long-term distribution partners, we offer technical webinars and detailed product training sessions. We can also provide "Technical Data Sheets" that highlight key selling points and specifications to help your team better understand the advantages of our portfolio.
4How can I access technical support for complex OEM/ODM projects?
For customized projects, we assign a dedicated technical project manager who coordinates directly with our R&D team in Shenzhen. This ensures you have a direct line for troubleshooting, engineering adjustments, and technical consultations throughout the entire product lifecycle.
MARVO Business Group
Monday - Saturday
Office: 8:00 am - 6:00 pm
Warehouse: 6:00 am - 7:00 pm
Company Address
6TH FLOOR, BUILDING A, DONGFANGYAYUA CHEN TIAN COMMUNITIES, BAOMIN 2 STREET, XIXIANG BAO'AN DISTRICT, SHENZHEN
Phone
(+86) 755 2970 9393
DO YOU WANT KNOW MORE
CONTACT US!
To obtain more information about our offer, the terms of cooperation, or to file a complaint, you can use the contact form below.
MARVO® Business Group
With our comprehensive capabilities spanning from large-scale OEM/ODM production to successful global brand management.
We deliver quality, innovation, and market presence across multiple consumer electronics categories.
- OEM/ODM Excellence: Quality manufacturing for leading global brands.
- International Licensing: Products developed under brands like HP, Philips, AOC, Lenovo and more.
- Proprietary Brands: Innovation through MARVO, MONKA, and Xtrike ME.
